Automated Shift Callout – What’s next?

May 25, 2017 | News

We are excited to announce that crucial steps towards the implementation of the Automated Shift Callout (ASC) solution are underway.

The latest update

We sent letters to staff affected by ASC explaining ASC and providing steps for staff to activate their network ID and email account. Having an active network ID and email account is vital so that staff can access the ASC employee portal. This employee portal is necessary to:

  • Set up and make changes to shift offer notification preferences (e.g. add text and email options). By default, staff will only receive automated voice call shift offers unless they change their preferences.
  • Bid on a missed voice call shift offer.  The employee portal is the only way to bid on an available shift offer if a voice call offer was missed.
  • View and bid on all active shift offers in one place.
  • View shift offer bid history.

When will I begin receiving shifts through ASC?

ASC allows you to receive shifts when, where and how you want. With ASC, you can receive shift offers by voice call, sms text message, email and on the unique online portal. We’re implementing this across PHC for staff currently staffed by the centralized staffing office.

Tentative Go-Live dates are set and we’re excited to announce them today.

Staff Scheduling and St. Paul’s Hospital 6B

  • June 6, 2017-June 18, 2017

Acute St. Paul’s Hospital and Mount Saint Joseph

  • June 19, 2017-July 3, 2017

Residential Care sites

  • July 4, 2017-July 16, 2017

Health Information Management

  • July 17, 2017-July 31, 2017

Be sure you’re ready!

To make sure there is a smooth transition to ASC, we ask that staff have activated their network ID and email address by June 15, 2017. Contact your program clerk in the staff scheduling office to learn how to activate your network ID and email address.

Not sure if you and your team are ready for ASC? Try out the Readiness Assessment, both for leaders and staff, to see if you’ve checked all the boxes you need to be ready for ASC.


  • Not too sure what ASC is or how it works? Check out these videos to learn how to use ASC in preparation for Go Live this summer.
  • Keep your eyes peeled on PHC News and your email inbox for more ASC Updates and information.
  • For more information and resources go to
  • Email us at

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