Contacting Employee Records & Benefits?

Oct 3, 2019 | News

Every call received by Employee Records and Benefits (ERB) is important to us. In order to ensure that we support your inquiry in a timely fashion, we would like to remind you to please direct your inquires through our centralized customer contact centre support lines. Please avoid contacting any of our associates directly. This approach ensures that all inquiries are supported in the order in which they are received, any inquiries directly sent to our associates will be forwarded to our centralized queue.

Please provide the following information in your email or phone correspondence for expedited services:

  • Health Authority Name
  • Employee ID

Our service hours are 08:00-16:00 and you may contact ERB at phone 604-297-8683 (option 1) or email

To ensure your privacy, our ERB representatives will be asking you some authentication questions to ensure caller verification.

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