Don’t get locked out of your network account! Tips for resetting your password (without having to call the Service Desk)

Aug 5, 2020 | News

We’ve all experienced it at least once – you’ve just arrived at your desk Monday morning, or maybe you’ve just returned from leave, or you try to log into our webmail from home, only to find that you can’t login because your password has expired. You pick up the phone to call the Service Desk.

But, did you know that there’s actually another faster way?

As a PHC staff or physician, you have an individual network account that provides access to a wide variety of tools & services. As part of securing this access, passwords for network accounts are valid for 90 days. After 90 days, the password expires and you are locked out of your account until a new password is set up.

Try out the tips below to keep yourself from getting locked out.

Tip # 1 Register and Use Self-Service Password Reset

The Self-Service Password Reset tool is the easiest and fastest way to reset your network password. And it only takes a few minutes to set up. You can only register while you have a valid password, so register today!

  • Step 1: Register for Self-Service Password Reset at (must be on the network to access).
  • Step 2: Select the option: “I would like to register or update my recovery settings”.
  • Step 3: You will be asked to log in and enter your cell phone number as a “Recovery number” for your network account.

Once registered, whenever you need a new password, call the automated password reset line 604-297-9200. (Extra tip: add this number to your phone’s contacts so you don’t have to look it up when in a pinch.)

The automated line will prompt for your recovery cell phone number. Then, follow the steps to receive a new temporary password by SMS text. Note: you will be prompted to choose a new password of your own after logging in with the temporary password.

Tip #2 Change your Password Before it Expires

Another way to make sure you don’t get locked out is to change your password before it expires. Here are a couple of easy changes you can do today to make remembering to change your password a bit easier.

Change 1: Check your Health Authority Email regularly.

A few days before your password is about to expire, a reminder is sent to your Health Authority email letting you know, reminding you to change your password.

Change your password when you see the reminder email. Don’t wait until it’s too late!

Change #2: Set your own calendar reminders.

Since your password is valid for 90 days, consider setting a recurring reminder to change your password every two months. This way, you are less likely to have your password expire while on vacation.

Want More Information?

For more information about Self-Service Password Reset and how to change your password, visit the IMITS InfoCentre.

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