PHC teams and individuals win 2018 BC Health Care Awards

Jun 28, 2018 | News

St. Paul's emergency physician Dr. David Agulnik won a Health Care Hero award from  the Health Employers Association of BC.St. Paul's emergency physician Dr. David Agulnik won a Health Care Hero award from the Health Employers Association of BC.

The Health Employers Association of BC announced the recipients of its 2018 BC Health Care Awards on Monday, June 25 and four Providence Health Care groups or individuals were among this year’s winners.

These annual awards celebrate excellence and innovation in BC’s health care community by recognizing deserving teams that are improving health care delivery in BC and individuals whose achievements and actions inspire those around them.

The winners from PHC are:

Seniors Care and Palliative Services, Providence Health Care: Dianna Mah-Jones Award of Excellence In Person-Centred Care

For recognizing that people live and thrive and find happiness in homes, and not institutions, and striving to provide a more social and human model of residential care, PHC was awarded the Dianna Mah-Jones Award of Excellence in Person-Centred Care.

PHC has provided compassionate residential care for decades; however, homes that have evolved from a medical system have led to a focus on efficiency, rather than emotional connections and quality of life for residents. Recognizing this, leaders of PHC’s Residential Care Program decided to dig deep into the resident experience, and Residential Care for Me was born. Residential Care for Me uses human-centred design to truly understand the experience of those who live in, work in and visit residential care homes.

Building on lessons learned, the goal of Megamorphosis, the next phase of the project, is to change the culture from an institutional to a social model of care, and improve quality of life for residents by rapidly testing and implementing changes that focus on emotional connections, allow residents to direct each moment, and create the feeling of home.

Read more and watch a video about Residential Care for Me and Megamorphosis in PHC's 2017/18 annual report. 

Dr. David Agulnik: Health Care Hero – Affiliate

For his willingness to wear many hats, all of them in support of better patient care, Dr. Agulnik was named this year’s Affiliate employer Health Care Hero.

Dr. Agulnik is an emergency physician at St. Paul’s Hospital. That’s his “9 to 5” job, providing care for a wide range of patients, including some of the most vulnerable and marginalized populations. For most people, that would be enough, but for Dr. Agulnik, his role as an emergency physician is just the start.

Dr. Agulnik also provides Physician Online Support and Medical Consultation for paramedics in the field by providing phone support with triage decisions, transportation logistics and advice on complex care decisions for critically ill or injured patients. In addition to his day job as emergency physician and support roles with Emergency Health Services, Dr. Agulnik also serves as Information Technology Coordinator for St. Paul’s emergency physicians, where he is the go-between for clinical managers and IT personal for the purpose of leveraging technology to improve physician workflow and patient care in the ER.

Doctors of BC, Providence Health Care and Vancouver Coastal Health: Collaborative Solutions Award of Merit

For expanding collaboration between primary and specialty care, Doctors of BC, PHC and VCH were presented an Award of Merit.

PHC identified practitioner capacity limitations and gaps in service delivery for patients with chronic diseases and complex conditions. This prompted VCH and the Shared Care Committee to further support collaborative communication between family physicians and specialists.

The result was RACE, a telephone line where primary care providers can access specialist advice within two hours. The eCASE email service also improved physician performance with timely access to specialty care, with 72 per cent of cases addressed within 15 minutes. Features like consolidated patient referral forms and electronic notification helped streamline hospital admissions and discharge procedures.

Read more about RACE in PHC's 2017/18 annual report.  

Providence Health Care Fall-unteers: Top Innovation Award of Merit

For overcoming limitations in staffing resources, improving the safety of residents, and working with youth in the community to develop our future leaders of seniors’ care, PHC was presented an Award of Merit.

Accidental falls are the most common cause of injury for older adults. With a goal of reducing falls, clinical staff and volunteer coordinators at Holy Family Hospital worked together to create Fall-unteers, a prevention strategy focused on reducing falls in residential care by recruiting and training young volunteers.

Knowing that the best intervention for dementia patients is increased supervision, and drawing from the literature, the program expands the boundaries of the traditional team to include volunteers in the important work of engaging residents and preventing falls. 

Read more about the Fall-unteers program in PHC's 2017/18 Annual Report.

The BC Health Care Awards were created in 2007 to celebrate successes in BC's publicly funded health care community and to recognize the incredible health employees responsible for these successes.

This year's winners were announced at a gala luncheon on Monday, June 25 at the Fairmont Waterfront Hotel in Vancouver. 

View all the 2018 BC Health Care Award recipients here.

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